Refund Policy

1. Introduction

We want you to be completely satisfied with the services provided by The Voice 2 Speak. If you are not satisfied, we offer the following refund policy.

2. Refund Eligibility

Therapy Sessions: No refunds will be issued for completed therapy sessions. However, if you are unsatisfied with a session, we encourage you to discuss any concerns with your therapist. We will work to address your needs and provide the best possible service moving forward.
Prepaid Packages: If you have prepaid for a package of services, you may request a refund for unused sessions within 30 days of the first session, provided that the request is made before any services have been used.

3. No Show/ Late Cancellation Fees

In the event that you do not attend a scheduled session without prior notice or cancel with less than 24 hours’ notice, the full fee for the session will be charged, and no refunds will be issued.

4. Refund Process

To request a refund, please contact us at [contact information] with details of your request. If your request is eligible for a refund under this policy, we will process the refund within 7-10 business days.

5. Limitations

Refunds will not be granted for any services rendered or materials provided (such as assessments, evaluations, or other resources). Refunds are not available for any session where the client has agreed to a payment plan or contract and has used services as outlined in that agreement.

6. Dispute Resolution

If you have any issues regarding a service or payment, please contact us directly at [contact information] to discuss the matter. We are committed to resolving any disputes fairly and amicably